Text Notifications allow you to notify customers via text when their order has been completed and when their order is ready for pickup.
NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
How to Setup Text Notifications
- Open the Settings Menu within the Fresh KDS app.
- Click on Bolt-Ons.
- Click the toggle next to Send Txt on Order Complete.
Note: if you have multiple KDS screens, only enabled this feature on a single device! Otherwise your customers will receive multiple texts.
- When ringing in an order, add customer phone number as an order note or order name.
NOTE: for international numbers to parse correctly they will need to be entered in E164 format. For example: +61293784328 (Australia)
- When customer's order is cleared from the KDS screen they will automatically receive a text that says "Your order is ready."
- To learn more about using text notifications for the Take-Out View, watch this video.
- IMPORTANT: Text notifications are billed at $0.01 USD per message, with a minimum charge of $1.00 USD. For example, if you send 45 notifications in a month, you will pay $1.00 on top of your Fresh KDS subscription. If you send 145 notifications in a month, you will pay $1.45 on top of your Fresh KDS subscription. This is because it costs us $0.01 to send each message - we are simply passing the cost along.