Text Notification is a feature that allows you to notify customers via text when their order is ready.
NOTE: This feature is only available to users in the US/Canada who are on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
How to Setup Text Notifications
- Open the Settings Menu within the Fresh KDS app.
- Click on Bolt-Ons.
- Click the toggle next to Send Txt on Order Complete.
Note: if you have multiple KDS screens, only enabled this feature on a single device! Otherwise your customers will receive multiple texts.
- When ringing in an order, add customer phone number as an order note or order name.
- When customer's order is cleared from the KDS screen they will automatically receive a text that says "Your order is ready."