Fresh KDS - Help Center

Text Notifications (now available worldwide)

Text Notifications allow you to notify customers via text when their order has been completed and when their order is ready for pickup.

NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.

How to Setup Text Notifications

  1. Open the Settings Menu within the Fresh KDS app.
  2. Click on Bolt-Ons.
  3. Click the toggle next to Send Txt on Order Complete.

    Note: if you have multiple KDS screens, only enabled this feature on a single device! Otherwise your customers will receive multiple texts.
  4. When ringing in an order, add customer phone number as an order note or order name.
    NOTE: for international numbers to parse correctly they will need to be entered in E164 format. For example: +61293784328 (Australia)
  5. When customer's order is cleared from the KDS screen they will automatically receive a text that says "Your order is ready."
  6. To learn more about using text notifications for the Take-Out View, watch this video.
  7. IMPORTANT: Text notifications are billed at $0.01 USD per message, with a minimum charge of $1.00 USD. For example, if you send 45 notifications in a month, you will pay $1.00 on top of your Fresh KDS subscription. If you send 145 notifications in a month, you will pay $1.45 on top of your Fresh KDS subscription. This is because it costs us $0.01 to send each message - we are simply passing the cost along.