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Text Notifications (available worldwide)

Text Notifications allow you to notify customers via text when their order has been completed and when their order is ready for pickup.

NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.

How to Setup Text Notifications

  1. Open the Settings Menu within the Fresh KDS app.
  2. Click on Messaging.
  3. There are three (3) options for sending text notifications:
    a. "Order Received" - sends a text when the order is received to the KDS.

    b. "Order Bumped from KDS Screen" - sends a text when the order is cleared from the KDS.

    c. "Order is Ready for Pick Up" - sends a text when the order is marked as ready from the Take Out view.

    In addition, you can add "@location" in the text notification settings to include your location name in the message!
  4. When ringing in an order, add customer phone number as an order note or order name.
    NOTE: for international numbers to parse correctly they will need to be entered in E164 format. For example: +61293784328 (Australia)
  5. When customer's order is cleared from the KDS screen they will automatically receive a text that says "Your order is ready."
  6. To learn more about using text notifications, checkout the videos below:

     Take Out View Settings (Youtube)
     Custom Text Messaging by Order Type (Youtube)
  7. IMPORTANT: Text notifications are billed at $0.01 USD per message, with a minimum charge of $1.00 USD. For example, if you send 45 notifications in a month, you will pay $1.00 on top of your Fresh KDS subscription. If you send 145 notifications in a month, you will pay $1.45 on top of your Fresh KDS subscription. This is because it costs us $0.01 to send each message - we are simply passing the cost along.