On Hold - Added a feature that allows you to temporarily "hold" a ticket for a pre-determined amount of time. This consists of removing a ticket from the screen and preventing it from impacting your metrics until you are ready to fulfill it.
Order Tracker - updated how the KDS app communicates with the Order Tracker app to improve reliability. To take advantage of the improved reliability, be sure to also update the Order Tracker app to, which should be available later this month.
Bug Fixes
Fixed a bug causing ticket headers to include a dashed line when coming from Square for Restaurants
Fixed a bug causing tickets from Union POS to always have a start time of midnight
Updated the recall button to ensure it always appears on one linefixed a bug causing the letter "h" to not appear on the recall screen headers
Fixed a bug causing the letter "h" to not appear on the recall screen headers
Reorganize Tickets - You now have the ability to move tickets on the screen! Tap the "actions" button at the bottom of the ticket and then choose from a number of options, such as Send to Front, Send to Back, Move Forward, and Move Backward. This is one we've received a TON of requests for - so we're excited to finally release it. How to Reorganize Tickets on the Screen
Updated Default Color Scheme in Dark Mode - this makes the text easier to read
Bug Fixes
Fixed a bug causing comments to not appear in tickets when using Cuboh with Square
Improved Design - We updated the design on the main KDS screen to make the view more readable. While the positions of some buttons have changed there is no change in functionality.
Updated Settings Layout - We updated the Settings section of the app to improve performance and make it easier to navigate
* the Take Out View settings are now under Display Modes * the Transition Times settings are in their own separate section
Take Out View Dark Theme - take out view now includes the option for dark theme
Improved Cross-Screen Communication - We updated the methodology for this feature to make it more consistent and reliable
Bug Fixes
We fixed the bug with iOS 14.5.1+ that prevents screens from discovering each other
We added additional logging to help identify and fix printer parsing issues
Scroll indicator for long orders on the take out view - if the order extends past the visible area there is now a gray bar at the bottom of the item section
Recall order storage time - this setting allows users to set how many minutes the tablet will hold orders for recall. The default is 30 minutes. Depending on how many orders a tablet processes setting this value too high could negatively impact performance
Customizable text messages by order type - for each messaging option the user has the option to set a default message or enter a unique message for each order type. If the location uses ToGo and sends the I'm Here links in texts they also have the option to turn the I'm Here link on or off for each order type
Inject location name in text messages - if the user enters @location in the text message content the screen will inject the location's name (from the Tools location set up) when sending the message
Automatically print by order type - when configuring the printer (either for labels or tickets) the user can choose which order types automatically print. This will allow users to automatically print for to go orders without also automatically printing for dine in orders
Lock local editing - this setting is turned on from the KDS web portal. If it is on users will be limited in what settings they can edit from the tablet.
Web Improvements
Settings - recall order storage time, customizable text messages by order type, inject location name in text messages, and lock local editing can be configured at the brand level or screen level from the KDS web portal. These settings will sync down to the tablets
Mute Sounds on Take Out Screen - repeating sound notifications can now be muted for single orders on the Take Out view.
KDS Cloud API Improvements
Added new features behind the scenes to improve reliability of KDS Cloud orders being delivered to the screen (this includes orders from ToGo Technologies).
Bug Fixes
General bug fixes and stability/performance improvements.
Text Message Billing Notifications - notification explaining text message billing has been added to first app log in and to the text messaging bolt-on set up (in order to better clarify how billing is handled for this feature).
New Take-Out View - the Take-Out View has been completely redesigned to make it easier than ever to manage orders at your take-out/delivery station. You can now view order information in a side pane, text customers when their order is ready, and see when customers have arrived to pickup their order.
KDS Cloud API - KDS Cloud allows for outside integrations to send orders to Fresh KDS screens. Through the use of KDS Cloud, orders can be sent from any third party system, whether on premise or cloud-based, with the granular control over which screen(s) will receive the orders.
Text Notifications - if your customers provide a cell number they can be notified by text that their order is ready! NOTE: This feature is only available to users in the US/Canada who are on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
Integration with Apex Lockers - this integration allows you to store food in a secure locker for pickup. Customers receive a text when their order is ready, then scan a QR code to open the locker and get their food. Great for busy restaurants with a lot of foot traffic, such as university dining halls. NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
In-App Printing - a feature that allows you to send tickets to a label or ticket printer, directly from the Fresh KDS app! NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
Order Tracker - Fresh KDS Order Tracker is a companion app to Fresh KDS that enables you to turn any TV or monitor into a customer-facing order status screen. As orders are cleared from the KDS screen the name/ticket number will update on the Order Tracker screen, letting customers know when their order is ready.
NOTE 1: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
Cross-Screen Communication - a powerful feature that allows you to clear orders from multiple screens simultaneously, or to send orders from one screen to another (advancing orders along a chain, similar to a traditional ticket bar).
NOTE: This feature is only available to users on the "Advanced" pricing tier. Users on the "Basic" tier will not be able to activate this feature without first upgrading to a higher tier.
Hide Order Mode - now you can prevent the order mode from displaying on tickets.
Web Improvements
"Advanced" Billing & Feature Tier - we have added a new pricing tier that includes features for larger operations. This new tier starts at $30 per month (rather than $20) and includes cross-screen communication and in-app metrics. Other advanced features will be released soon.
Bug Fixes
Corrected note display issue with Talech POS
Corrected note display issue with Clover POS
Improved modifier parsing
General bug fixes and stability/performance improvements.
UNION Integration - Fresh KDS now integrates with UNION POS
Web Improvements
Software Development Kit (SDK) - the Fresh KDS SDK allows for the integration between Fresh KDS and external systems using a universal and defined format.
Tile View - view more tickets on the screen! Additional tickets are placed under the previous ticket before going to the next column (as space allows).
Active Ticket Count - total number of active tickets are displayed on the Fresh KDS orders screen.
Increased Volume - order alert tone is now louder.
Update Notifications - improved messaging/notifications when updates are available for the app.
Web Improvements
Metrics Per Screen - the Fresh Tools online dashboard now displays metrics for each screen (rather than per location), allowing for more detailed reporting.
Metrics Time Settings - Order Mode time settings from the Fresh KDS app are now reflected in the Fresh Tools online dashboard when viewing average ticket times.
Bug Fixes
General bug fixes and stability/performance improvements.
"I'm Here" Feature - when integrated with ToGoTechnologies.com, Fresh KDS now notifies you when the customer has arrived to pick up their order (via an on-screen display and sound alert).
Bug Fixes
General bug fixes and stability/performance improvements.
Take-Out View - route tickets to a second view on the KDS screen to keep track of orders waiting for pick up.
This view also provides additional vehicle information for Curb Side orders placed through ToGoTechnologies.com. Although the Take-Out View tickets display the time open, the color of the tickets do not change as time passes, and ticket times do not impact the overall KDS metrics.
Thank you to our customers who offered feedback on the initial release! Based on your feedback we have made some big improvements to Fresh KDS. Check out the list below!
App Improvements
Sound Alerts - option to enable a sound notification as orders come in.
"Dark View" Theme - features a dark background and solid ticket colors.
Split Screen View - divides the screen into two sections, allowing different order types to appear on different rows.
Redesigned Settings Page - makes navigating options and adjusting settings easier
Caution and Late Times by Order Mode - adjust time it takes tickets to change color based on order mode.
Improved Integration with ToGoTechnologies.com - displays order source for tickets received via ToGo.
Option to Restore Default Colors - resets color settings for order mode, order part and order status.
Web Improvements
Add Brand - ability to add a new brand from a user account.
